Wednesday, July 12, 2017

social value - more impact or more talk? (reflections from Social Value 17)

Part of my approach to my CPD is to tweet from events I attend to capture my thoughts and reflections from them, and then subsequently turn to my blog to try and crystallise my learning from them, and what difference it will subsequently make in how I support clients in the future - and my attending Social Value 17 is no exception...

The conference is one of a series of events that Social Enterprise Yorkshire and Humber stage throughout the year, in response to interests expressed by its member social enterprises in the region. It was designed to look at how social value is being introduced into the sector and public commissioning, and subsequently, how social enterprises might better approach identifying and reporting their impact to aid in their winning public sector contracts.
And against that agenda, I personally found it to be something of a mixed bag (as anyone who was following my tweets on the day would have likely already surmised...)

Having now 'slept on it', I think my overall impressions remain what I left with on the day:

  • probably a bit too much of being 'talked at', rather than sharing stories and facilitated networking (if you do a picture search on twitter for the events' hashtag, all the images are of people holding a microphone and standing in front of a powerpoint screen)
  • there wasn't really much given by way of reason as to why as a sector we should be getting more serious about reporting our impact, beyond the fact that some public sector commissioners are starting to write it into their tender specifications - but in my experience, this is usually the weakest (and least relevant for most) reason...
  • given that the main focus of the event was on how social value strengthens the commissioning of public services, a conspicuous absence of anyone from any health bodies
  • a lot of gaps with regards to practicalities for attending enterprises and charities to be able to follow up on to support themselves with identifying and starting to report their social impact (Social Value UK's free webinar series, the Global Value Exchange set of standardised outcome indicators, and the Inspiring Impact self-help resources to name but 3 that no one made any references to...)
but there were also some moments that were encouraging:
  • the open recognition that most private companies are shaming the sector in being able to better report impact than many local social enterprises and charities can
  • in the workshop, hearing local commissioners share some of their frustrations and hopes for social value commissioning, (and being open to learning from previous strategies and directives from the last 15 years that I shared with them)
What I also noticed is that despite this being an event about social value, there were very few examples of impact reports on show (with the exception of the 3 social investment bodies present - Key Fund, Charity Bank, and Unity Bank) - but I also took a handful of copies of mine and left out on the tables, and all of which were taken with interest and enthusiasm when people realised what they were...

So - overall, a disappointing day in terms of being able to learn anything new that I didn't already know (and in fact, it turning out that I knew more than some of the keynote speakers during opportunities for questions I put to them, and the number of people subsequently approaching me after the formal event to the conference...), but also encouraging to see that commissioners are becoming more open and wanting to progress the debate and discussion. And also useful in helping me better understand the messages that clients I work with are being exposed to, in being able to better structure and direct my support for their future benefit.

What I also took away from the day was that there's also more appetite to be open in taking about when we make mistakes, recognising that there's great value in the learning we can all benefit from through such openness (however embarrassing and fearful we might feel in admitting it...)

Sunday, July 9, 2017

another example of how the private sector continues to stay ahead of the curve (and also ahead of charities and social enterprises...)

A lot of work I do is in support of the wider church of co-ops, social enterprises, charities, and public sector mutuals - but from time to time, I do also with privately owned ('traditional') businesses;

And something that continues to strike me is just how often the social/third sector presents itself as a paragon of virtue and practice in comparison with private business, when in my experience, private businesses are actually doing a better job of being transparent, creating impact, and living the values that social ventures espouse, but seem to struggle to actually do...
Case in point - Mcdonalds, Puma, and City-based pension fund managers to name but a few.

And the latest in this list is the Greater Manchester Chamber of Commerce.
The Chamber of Commerce has recently published the findings of its regular evaluation of its Board. which reflects on how capable its members are in discharging their role, and how well its performs. How many charities or other social sector bodies do you know of who are so transparent in how competent their Board are?

Monday, July 3, 2017

why it's a good thing for some of my clients I don't fully follow the example of Jesus...

As someone who professes a Christian faith, I've always tried to reflect the values and dogma that comes with that in everything I approach (including my work). And over the years, I've started to explore this further in some of the posts here on my blog.

But recently it struck me that as much as many might argue we should follow the example of Jesus in all we do, I don't think I can, at least, not in everything...

I was recently asked as part of a church service to briefly speak about an aspect of my work that I struggle with, and I chose to relate some stories about when and how clients pay me. 
I shared that there's an ongoing balance I need to strike between showing grace in those instances where I know a client may come to struggle to pay me what they owe me owing to changing circumstances, and so I might choose to forgive their debt to me; but that I also need to ensure I'm encouraging people to be accountable and pay what they owe where they can (after all, I too have bills to pay, and commitments to honour).

And it got me thinking about a slogan that was popularised in parts of the Christian church a few years back - "What Would Jesus Do?", and I realised that some of my clients whom I chose to take a more formal line with with regards to payment of my invoices would probably be relieved that I don't fully follow Jesus' example where he came across traders who were being disrespectful...